How Storage Works & Lock N Roll FAQs
Lock n Roll Storage wants you to know how storage works so you can have a great self-storage experience. Here are answers to some common questions.
Storage FAQs
How do I get started?
Use our Size Guide to choose a unit that's just the right size. The call us at 979-693-7655 or email us to check availability.
What sizes of units do you have?
Our standard sizes range from 5'x5' to 20'x30' and about 8' high (all dimensions are approximate), but many facilities also offer smaller and larger spaces, from storage lockers to extra-large units. Use our Size Guide to find the right amount of space for you; you can always measure your unit at the facility for suitability.
Does Lock N Roll provide locks? Do you keep a key to my storage unit?
You can purchase a new, sealed lock at our facility. No one else has a key to that lock -- just you. If you prefer to provide your own lock, you're welcome to do so.
Do you have climate-controlled units?
Yes. Climate-controlled units, which are designed to maintain a set temperature range, are available.
What's a drive-up unit?
A drive-up unit has a roll-up door and its own loading area. Just drive up to it and load your belongings in or out.
What's a roll-up door?
Roll-up doors are like garage doors -- they roll up overhead for easy access. They're usually wider than swing doors, so it's easy to move things in and out.
What's the difference between an indoor unit and an outdoor unit?
Indoor units are protected from the elements and have broad hallways. Outdoor units are usually all on one level and frequently offer the convenience of drive-up access.
Do you offer RV/boat/car/motorcycle parking?
Yes. We offer spaces for parking vehicles or vessels.
How far in advance can I reserve a storage unit?
You can reserve your unit up to 30 days before you move in.
Do you rent space month-to-month or do I have to sign a lease?
Our rental contracts are month-to-month agreements -- no long-term lease is required.
Do I need to give you notice when I move out?
Yes. A 48 hour notice is advised so we can ensure you do not incur unnecessary charges; however, the more advance notice you can provide the better. On the day of your move out, just remove your lock and let us know when you have vacated your unit.
When can I access my storage unit?
Our facility is open 7 days a week.
What's the difference between access hours and office hours?
During access hours, you can use your gate code to access your storage unit. During office hours, your Property Manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).
If I rent a storage unit from you, can my spouse, kids or friend have access, too?
When you rent from Lock N Roll Storage you can allow access for other people you specify (or restrict access only to yourself).
If I lose my key and/or access card, what do I do?
Call your Lock N Roll Storage Manager for assistance during regular business hours. Our office phone is 979-693-7655.
Do you require insurance on my stored goods?
You are responsible for the things you are storing at Lock N Roll Storage and insurance for your stored belongings is required. You may be covered under an insurance policy you already have. Check with your insurance agent to be sure.
What kind of documentation do I need to provide to rent a storage unit?
You will need to provide a valid, government-issued form of identification (e.g., driver's license, state ID or passport).
Do you have handcarts or dollies I can use at your facilities?
Yes. You're welcome to use our complimentary carts and dollies while you're at Lock N Roll Storage.
Can I rent in person, or on the telephone?
You're welcome to walk into our facility and rent in person. Or you can call us at 979-693-7655 to ask questions or reserve by telephone.
Billing FAQs
How do I pay my bill?
Lock N Roll Storage offers three convenient ways to pay:
1. Choose AutoPay.
Enroll in person at our office -- the rest is up to us. We'll automatically debit your bank account or charge your VISA®, MasterCard®, Discover® or American Express® credit card for your monthly bills.
2. Pay by mail.
Mail your payment to our location. Please include your storage unit number on your check or money order.
3. Pay in person.
Pay your bill at at our facility with cash, check or credit card.
